Vital Checkups Return & Refund Policy

Vital Checkups RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

Vital Checkups team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

1. DEFINITION

If there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Refund request with our customer care within 07 (Seven) days from the service. Vital Checkups reserves the right to cancel the Refund request, if the customer reaches out to Vital Checkups after 7 days of Diagnostic Services offered by Vital Checkups.

Upon receiving your Return/Refund request, Vital Checkups shall verify the authenticity and the nature of the request. If Vital Checkups finds that the request is genuine, it will initiate the Return and Refund process. Vital Checkups shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Vital Checkups reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Vital Checkups in this regard.

2. MEDICAL TEST:

In case of medical tests, a Refund request may be raised in the following cases:

1. If the patient has suffered from Haematoma or any prick related injury;
2. If the report has been challenged and no proper justification (e. reasonable clarification provided either by Vital Checkups or the diagnostic centre) has been provided;
3. If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (e reasonable clarification provided either by Vital Checkups or the diagnostic centre) has been provided.

3. REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

1. Order placed through online wallet will be credited to the Bank Account; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

For any further Refund related information, please write to care@vitalcheckups.com

4. CANCELLATION POLICY

Customer cancellation:

The customer can cancel the order for medical test till the collection of sample.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.